SUPPORT

How can we help?

Need assistance with the Multiply app? Our team is here to help.

Contact our support team

For technical issues, account queries or general assistance, please email:

support@multiply.ai

For information about how we handle your data, please see our Privacy Policy.

Deleting your account and data

Multiply for Advice Teams is developed by Multiply AI Limited and provided to advisers through their firm. You sign in with the account your firm has set up for you, so your firm manages your account and the data linked to it.

To request deletion of your account and data:

  1. Contact your firm's administrator.
  2. Ask them to delete your account and the data linked to it.

What is deleted and kept: this depends on your firm's systems and its contract with us. When your firm asks us, we delete the data we hold in connection with your use of the app, such as usage and diagnostic data. Client records belong to your firm. How long they are kept is set out in the firm's contract with us, and is never longer than data protection law allows. Content in the app can be deleted until it has been processed, and is not stored in the app after that.